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FAQ

HOW DO I ORDER PARTS FROM LAWNMOWER PARTS ONLINE?

Orders are only taken through our website, however if you have any questions or concerns about any of the products that you are viewing please feel free to contact us before you make the purchase. Our office hours are 9am - 4pm, Monday to Friday and you can find all our contact details here.

HOW DO I PAY FOR THE PARTS?

We accept all major Credit Cards (Visa, MasterCard) and Debit Cards (Switch, Solo, Laser & Visa Debit) as methods of payment. We process these using the provider Realex.

IS LAWNMOWER PARTS ONLINE VAT REGISTERED?

Lawnmower Parts Online is vat registered in Ireland, All product prices are inclusive of VAT. The VAT rate in Ireland is 23%.

WHAT IS THE DELIVERY POLICY?

We will endeavour to deliver the products to you within 3 working days of your order within the island of Ireland, where this is practical. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the Products.

Lawnmower Parts Online reserves the right to ship the order in multiple shipments and with any shipping / dispatch service deemed appropriate to the order. This will not affect the delivery timeframe.

CAN I CANCEL AN ORDER?

Please contact us (contact details) ASAP should you wish to cancel the order.

WHAT IF THE ORDERED ITEMS ARE OUT OF STOCK?

Lawnmower Parts Online strives to ensure that we have every listed accessory and part accessible to us within 2 days. Because we deal with many different suppliers we are sometimes withholden to what their stocking levels are. If the item is going to be seriously delayed we will email the customer with a estimated delivery time.

WHAT IS THE PRIVACY AND SECURITY POLICY?

Your privacy is of the utmost importance to us. All details provided are secured using the latest 128bit encryption technology.

Important: 
Lawnmower Parts Online will never disclose your details to any third parties. For more information please refer to our privacy statement.

HOW DO LAWNMOWER PARTS ONLINE PREVENT FRAUD?

To ensure that credit card details are correct, Lawnmower Parts Online will crosscheck your credit/debit card details with the bank to ensure that the billing address matches the credit/debit number. This provides greater protection against fraud for all concerned.

Lawnmower Parts Online does not see your credit card details, these details are transmitted to Bank of Ireland via the Realex payment gateway.

The details are encrypted using the very latest 128 bit encryption technology.

ARE LAWNMOWER PARTS ONLINE PARTS NEW OR SECONDHAND?

All our parts are brand new with the majority of them being spurious or aftermarket parts which are of matching quality to Original Parts. Lawnmower Parts Online also carries original parts, depending on your mower, in spark plugs, filters, solenoids, blades, belts etc.

ARE LAWNMOWER PARTS ONLINE PARTS SPURIOUS OR ORIGINAL EQUIPMENT PARTS?

Most of our parts are spurious parts. As well as the spurious, we also offer the original equipment parts. Spurious parts are of matching quality to the original parts. Lawnmower Parts Online also have original parts, depending on your mower.

Genuine Parts are marked as such in their descriptions.

DOES LAWNMOWER PARTS ONLINE FIT PARTS?

Lawnmower Parts Online is an Internet, eCommerce business only and do not fit any parts.

WHAT IF AN ITEM ARRIVES DAMAGED?

If an item arrives damaged then do not sign for the order. You must ensure that the item has arrived in good condition when signing for the order, any damage claims will not be entertained in any case after 3 working days.

WHAT IS THE RETURNS POLICY?

Please refer to our Terms & Conditions Page for full details on our return policy.

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